Contact Us

Liaoning Huichuang Weilai Technology Co., Ltd.

For Brenura product questions and order support, contact us using the details below.

Email: service@brenura.com

Business address: Room 630-1, Zimao Building, Dalian Free Trade Zone, Liaoning, China

How Can We Help?

Product Questions

For questions about blanket dimensions, fiber composition, texture, or care, include the product name or link and explain what you would like to know.

Please contact us before ordering if the listing does not provide information needed for your intended use.

Order and Delivery Support

Include your order number, the email address used at checkout, and a brief description of your question. Include tracking details where relevant.

Changes and Cancellations

Email us as soon as possible if you need to correct an address, change an item, or cancel an order. We will check whether your request can be accommodated based on the processing status.

A change or cancellation is only confirmed once our support team acknowledges it. Changes may no longer be possible after dispatch.

Returns and Product Issues

Review our Returns & Refunds Policy and contact us before sending an item back. Include your order number, the item concerned, and the reason for your request.

If an item arrives damaged, defective, or incorrect, include clear photos of the item and packaging where possible. Keep the item and packaging while we review the issue, and contact us before washing or altering it.

Do not send returns to the business address above unless our support team specifically instructs you to do so.

Response Time

We aim to respond within 2 business days. Weekends and public holidays may affect response times.

Please do not send passwords, full payment card numbers, or payment security codes by email.